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Payments
Shipping &
Handling
Availability
Refunds &
Returns |
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Due to supply,
our inventory and item availability changes quite frequently. Be sure to
keep checking back to view our latest products and wares. If you are
interested in a product you have seen in one of our catalogues, but it is
not shown on this site, you may complete the form at
Catalogue Orders,
or send an E-mail for pricing and availability
to
CustomerService@SpiritWolves.net. Be sure to
include the name of the item and the catalogue number.
We endeavor to
keep our prices as affordable as possible. We offer free shipping on all
orders over fifty dollars and flat rate shipping rates for orders
under fifty dollars shipped anywhere within the domestic
United States. For international orders, please see
International
Orders
We value our
customer base and henceforth offer a 100% satisfaction guarantee. If you
are not completely satisfied with your purchase, you will receive your
choice of refund, exchange, or store credit. Browse our
Policies page for more on company policies.
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Payments |
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Spirit Wolves accepts payments through
PayPal for all online purchases. PayPal is the safer, easier way to pay
online. The service allows anyone to pay in any way they prefer, including
through credit cards, bank accounts, buyer credit or account balances,
without sharing financial information. |
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Shipping and Handling - Domestic
United States |
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Spirit Wolves ships via the United States
Postal Service and UPS, depending on which is the best for your shipping
address. Keep in mind that UPS does not ship to PO Boxes. All purchases will be shipped within two to
seven business days. Spirit Wolves charges sales tax on all purchases
based on the state tax where the items are shipped, and a $5.75 flat rate shipping charge and handling fee on orders under
fifteen
dollars, a $7.75 flat rate shipping and handling fee on orders over
fifteen
dollars, and we offer free shipping on all orders over fifty dollars. |
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Shipping and Handling - International
Orders |
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Due to varying
rates of international shipping and handling charges, our domestic rates
do not apply. Because of the difficulty in determining rates to varying
parts of the world, we ask that you complete the form found at
International
Orders and Spirit
Wolves will contact you via E-mail with the shipping and handling charges
for your order. If the shipping rates are not satisfactory to you, there
is no obligation to complete the purchase. Should you agree to the
shipping rates, you will be provided a link in our E-mail for you to
complete your purchase. Thank you for your interest in our products. |
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Product Availability |
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Due to our suppliers'
ever-changing inventories, products can quickly become unavailable or
discontinued without warning. Spirit Wolves endeavors to update our site
as items are discontinued. However, in the unlikely event that you
purchase an item that is no longer available, a full refund will be
immediately returned to you and you will be notified via email about the
discontinuation. |
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Refunds & Returns |
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Your satisfaction is 100%
unconditionally guaranteed. If you purchased a product from us and it does
not meet your satisfaction, we will gladly refund your purchase price, replace, or exchange
your purchase. We do not refund shipping and handling charges. To assist us in this process we ask you to return the item(s) you are dissatisfied with and either enclose a letter or send an
email to
CustomerService@SpiritWolves.net stating the reason for your
dissatisfaction and whether you desire a refund, replacement or an
exchange. This will assist us in processing your request in a timely
manner. |
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Spirit Wolves
thanks you for visiting our site and for your interest in our products. |
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